FAQ’s

Attention To Detail? Totally

General

Why choose Total Detailing Solutions?

Because we’re experienced, professional, reliable and honest. Our vans come to you anywhere, any time, and they’re fully equipped, including water and power. All our work is guaranteed.

Do you need access to power or water to detail my car?

Our vans are fully self-sufficient. All power, water and any other equipment your job may need is carried on-board.

What payment do you accept?

Cash, cheque, Visa, MasterCard, Eftpos and bank transfer.

How long does a detail take?

It depends on the vehicle and level of work required, but we can always give you a good estimate after we’ve discussed the job with you over the phone.

How much notice do you need for a booking?

We generally require a minimum of two days’ notice to book in a job, but will always do our best to accommodate our customers’ needs.

What products do you use?

We don’t sacrifice price for quality. All our polishes and waxes are Scholl Concepts – German-made, high-end polishes, waxes and compounds. They contain no silicon or fillers. Our car shampoo is pH-neutral high foam from Meguiars. We use a range of polishers, depending on your car’s paint type and needs. Our polishing machines are from Rupes and Flex.

Is your service environmentally friendly?

We’re approved by the Environment Protection Authority, carry a five-star water rating, and use environmentally friendly products wherever possible.

What areas do you service?

Based in Melbourne’s north, we servethe entire Melbourne and Metropolitan area.

Interior Detailing

Can you remove stains and odours from my car upholstery?

Yes. We use a safe, anti-bacterial, pH-controlled upholstery shampoo to remove stains, watermarks and odours – leaving your seats, carpets and mats looking and smelling like new.

Do you do leather treatment?

Yes. We have a few different treatments available for leathers – newer leathers are coated (similar to the paintwork on the exterior of your car), so rather than being “fed” the are cleaned and then treated with a sealant to keep them supple, clean and protected. Older leathers require rehydration after cleaning so a leather conditioner is applied to “feed” and protect it.

I had a spill in my car - can you come and remove just that?

We can. We have a $60.00 minimum call-out fee.

Exterior Detailing

Will machine polishing/cutting damage my vehicles paintwork?

No. With more than 10 years’ experience, we know how to get the best out of your vehicle’s paintwork, to renew shine and remove scratches, swirls and defects. We use random orbital machine polishes, which create much less heat than a rotary polisher and are safer on your car’s paintwork.

How often should my car be polished/cut/waxed?

Its best to wax and seal every 3-12 months, depending on your vehicle’s wear and tear, whether it’s garaged, how often it’s washed and where it’s parked.

 

Waxes or sealants protect your car from the elements, including tree sap, harsh sun, bird droppings, dirty water, road grime or any other fallout and contaminant vehicles are exposed to on a daily basis.

 

Polishing and cutting removes defects such as swirling, scratches, “orange- peeling” and nibs. It should only be carried out as needed

What is a “clay bar treatment”?

Clay bars remove fallout, bonded contaminants, paint overspray and all other materials that are too stubborn to be removed by regular washing. (Have you ever washed your car and run your hand over it afterwards, only to find the paintwork still feels rough? Clay barring removes those contaminants and restores your paint to a glass-like feel). After the treatment your vehicle will require a machine polish and wax to keep it protected.

Full Detailing

When does my car need a full detail?

We recommend full detailing once a year to protect your investment, and keep it looking its best.

 

Whether you’re selling or buying, returning from a road trip, or just want to give your pride and joy some much-needed attention, a full detail will return your car to its former glory. A full detail adds shine and depth to paintwork, renewing and deodorising your interior and giving you back that new car feel.

Can you detail the engine compartment?

Yes. On some older cars it’s not recommended to use water in the engine compartment, but we can advise you on this for your car.

Will a Pre-Sale Detail increase the sale value of my car?

Yes. Prospective buyers want to see a car at its best. Whether it’s a trade-in or a private sale, it’s important to having your car looking its best. You wouldn’t sell your house without cleaning it – your car’s no different.

For all your detailing needs, contact us for a quote today